Support Options

Lenovo Software has several free and paid options available for technical support and consulting.

Support Hours

LanSchool/webRDP: Monday-Friday, 8:00am-6:30pm EST - Excludes weekends and holidays.

Unified Workspace: Monday-Friday, 8:00am-5:00pm EST - Excludes weekends and holidays.

Self-Service

Email Support

  • Check the Knowledge Base / FAQ page prior to submitting your support request.

  • Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com

  • Please be sure to include your product version with your question.

  • Standard support rates apply.
  • Please provide your contact information and a detailed question when submitting a support incident.

Chat Support

Chat support is available during normal business hours. For sales questions please email sales@lenovosoftware.com   

Phone Support

  • For immediate assistance call to speak to a member of the Technical Support Staff at:

            Unified Workspace Support: 800-505-6865

            LanSchool Support: 877-394-0443

            International Support: 260-492-2357

  • Standard support rates apply to phone support.
  • During high volume periods we may ask you for your contact information and problem description so that a Support Technician may call you back.

  • After hours or if all Support Technicians are currently busy with other customers you may be forwarded to voice mail. Leave your contact information and question and someone will get back with you. You may also elect to submit an online Support Request. Support requests are handled in order they are received with priority to those customers with support contracts. 

Professional Services

The Stoneware Professional Services team is available if you’d like dedicated assistance in upgrading or applying service packs.

Professional Services is also available for single sign-on and reporting & form projects.  Please contact sales@lenovosoftware.com or call 888-473-9485 to learn more about our options and rates.

Security Advisories

For a list of Lenovo Product Security Advisories, click here.

Social Media

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