LanSchool Support

Current product version:
LanSchool Web Helper
LanSchool Chrome App
LanSchool iOS 7.8.6
LanSchool Android (Android 4.4 or higher)

Support Hours

Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours.  For sales questions please email  

Phone Support

LanSchool Support: 877-394-0443

Incident Definition

  • An incident is a defined as a question or an issue that focuses on one area of LanSchool which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.