LanSchool Support

Current product version:
LanSchool 8.0.0.42

Support Hours

Monday-Friday, 8:00am-5:30pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com.

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours.  For sales questions please email sales@lenovosoftware.com  

Phone Support

LanSchool Support: 877-394-0443

Standard support rates apply to phone support.

Incident Definition

  • An incident is a defined as a question or an issue that focuses on one area of LanSchool which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.