LanSchool Support

Support for LanSchool is included with your initial purchase and yearly renewal. 
Current product version:

Support Hours

Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours.  For sales questions please email  

Phone Support

LanSchool Support: 877-394-0443


  • Support is included with your up to date software maintenance/upgrade protection.
  • Support requests are handled in the order they have been received factoring in the severity of the issue.
  • A response to the initial request is approximately 4 hours.
  • One support request may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.