- Support for LanSchool is included with your initial purchase and yearly renewal.
- Current product version:
- LanSchool 126.96.36.199
Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.
Check the Knowledge Base / FAQ page prior to submitting your support request.
Customers may initiate a support incident request by using our online Submit a Ticket or by emailing firstname.lastname@example.org.
Please be sure to include your product version with your question.
Chat support is available during normal business hours. For sales questions please email email@example.com
LanSchool Support: 877-394-0443
- Support is included with your up to date software maintenance/upgrade protection.
- Support requests are handled in the order they have been received factoring in the severity of the issue.
- A response to the initial request is approximately 4 hours.
- One support request may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
- A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.