Unified Workspace Support

Current product versions:
Unified Workspace 6.4.4.29
webAgent for iOS 2.1
webAgent for Android 1.0.0.7

Support Hours

Monday-Friday, 8:00am-5:00pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com.

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours. For sales questions please email sales@lenovosoftware.com   

Phone Support

Unified Workspace Support: 800-505-6865

Standard support rates apply to phone support.

Connect with us

Sign up for newsletter to receive emails when a new version of Unified Workspace is released. 

 

Professional Services

The Lenovo Software Professional Services team is available if you’d like dedicated assistance in upgrading or applying service packs.

Professional Services is also available for single sign-on and reporting & form projects.  Please contact sales@lenovosoftware.com or call 888-473-9485 to learn more about our options and rates.

 

Incident Definition

  • An incident is a defined as a question or an issue that focuses on one area of webNetwork which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.
  • Defect/bug submission and enhancement requests will not be counted as chargeable incidents.
  • Simple support incidents requiring less than 15-minutes of our support staff's time will not be charged unless they are recurring on a frequent basis. If a question starts to run over the 15 minutes of free support then the Support Technician will inform the customer of their options to proceed with the incident.