webRDP Support

Current product versions:
webRDP Gateway

Important Information

webRDP End of Life Notice


Support Hours

Monday-Friday, 8:00am-6:30pm EST - Excludes holidays.

Email Support

Check the Knowledge Base / FAQ page prior to submitting your support request.

Customers may initiate a support incident request by using our online Submit a Ticket or by emailing support@lenovosoftware.com.

Please be sure to include your product version with your question.

Chat Support

Chat support is available during normal business hours. For sales questions please email sales@lenovosoftware.com   

Phone Support

webRDP Support: 800-505-6865

Standard support rates apply to phone support.

Incident Definition

  • An incident is a defined as a question or an issue that focuses on one area of webNetwork which has prompted the need to contact support via email, phone or other means.
  • One incident may involve several interactions with Technical Support to resolve and may require multiple phone calls, emails, and offline research.
  • A reasonable effort will be made to resolve the issue to the customer's satisfaction. In some cases, a patch may need to be developed and a customer will need to apply this patch to fix the problem.The time it takes for this cannot be guaranteed and a workaround may be offered until a permanent fix can be found.
  • Defect/bug submission and enhancement requests will not be counted as chargeable incidents.
  • Simple support incidents requiring less than 15-minutes of our support staff's time will not be charged unless they are recurring on a frequent basis. If a question starts to run over the 15 minutes of free support then the Support Technician will inform the customer of their options to proceed with the incident.